Billing and Payment

Billing Hours

• Although our Billing Section operates 24/7, kindly note that our office hours are from 9:00 AM – 4:00 PM daily.

• While our emergency billing team can still attend to urgent billing needs outside office hours, please be informed that the discharge process may take a little longer during these times.

• If you have any questions about your bill or need assistance with payment options, please contact our Billing Section at local 109 or speak with a billing officer in person at the G/F Accounting Department.

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​​Discharge and Billing Procedure

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Step 1. Medical Evaluation and Decision

Your healthcare team will review your condition and determine if you are already stable for discharge. You will then be informed by your nurse-in-charge once your attending physician finalizes the discharge order.

Step 2. Medication Reconciliation and Review of Charges

Your medical team will ensure that all of your medications and medical supplies are accurate and will return all unused medicines and supplies. We will also verify the accuracy of charges and fees associated with the patient's stay, including any special requests or non-standard items.

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Step 3. Billing Preparation and Finalization of Discharge Documents

• Your medical team and billing staff will prepare your final bill including charges for medications, supplies, room and board, hospital services, and doctors’ professional fees. We will also ensure that all medical records, including discharge summary, physician instructions, and necessary paperwork are complete and accurate.

• For HMO members, please note that while the hospital has no control over your coverage and your HMO’s discharge approval process, we will do our best to efficiently process all other steps for your discharge.

Step 4. Billing Settlement

• You will be informed by our staff once your hospital bill is ready. In the meantime, please stay in your room for possible discussions with your nurse on discharge planning. Once your bill is ready, you or your companion will be notified to proceed to the Billing Section (G/F Accounting Department) to settle and review your bill with our billing officer.

• An updated itemized statement of account is available upon request.

• All financial transactions and payments, including your doctor/s’ professional fees, shall be made to the hospital’s cashier only. Please report to the administration any hospital staff, nurses, doctors, or any unauthorized personnel who are trying to directly collect money from you or your companion.

• All major credit card payments, GCash, Maya, and bank transfers are accepted. Bring your Senior ID and/or PWD ID to avail of discounts.

• For PhilHealth members, you are strongly advised to complete and submit all requirements (e.g. Claim Signature Form (CSF)) to our PhilHealth officer at the G/F Accounting Office prior to discharge.

Step 5. Discharge Planning

As billing procedures are underway, your nurse will discuss with you your discharge plan which includes post-discharge care, medication instructions, and any follow-up appointments. We will also give you a Discharge Planning Form to ensure that you have all the necessary information and instructions you need before going home.

Step 6. Issuance of Discharge Clearance and Gate Pass

As soon as you are cleared for discharge, you will be given a gate pass and our hospital staff will be happy to assist you in vacating the room, collecting your personal items, and taking you to your vehicle.